Terms & Conditions
Last updated: 18 August 2026
Placeholder copy — please review with an advisor before launch. This page is a starting template, not final legal advice. Swap in your ABN/ACN, registered business address, and confirm delivery, returns and privacy terms suit how you actually operate before going live.
Orders & Payment
Orders placed through secure checkout are confirmed on successful payment. If you submit an order request through our on-site form instead, that's a request to purchase, not a confirmed sale — we'll be in touch to confirm availability, delivery details, and arrange payment before your hamper is dispatched.
Delivery & Shipping
We dispatch orders within 1–2 business days. Shipping is calculated and selected at checkout; timeframes below start from dispatch, not from when you place your order:
- Sunshine Coast local shipping — $14.95, 1–3 business days
- Standard shipping (Australia-wide) — $24.95, 2–5 business days
- Express shipping — $34.95, 1–3 business days
Rural and remote areas may take longer than the timeframes above.
It's your responsibility to provide a correct and complete delivery address at checkout. We're not able to offer a refund or free replacement for orders that go missing or are delayed because of an incorrect or incomplete address supplied by the customer — if this happens, we're happy to help arrange a reshipment, but return shipping or reprocessing costs may apply.
30-Day Quality Guarantee
If your hamper arrives damaged, faulty, or with an item missing, contact us within 30 days of delivery (a photo helps us sort it fast) and we'll replace the affected item or the hamper, or offer a refund — our call, whichever's fairest.
This guarantee covers the condition and contents of what we send. It doesn't cover: orders affected by an incorrect address supplied by the customer; change-of-mind returns; hampers that have been opened, used, or had food items consumed; or normal delays with Australia Post/couriers once an order has left us in good condition. Perishable food items (steak, cookies, bars, lollies) can't be returned once delivered, for hygiene reasons — the quality guarantee for those covers damage or fault only.
Privacy
Information submitted through our order and contact forms (name, email, phone, delivery address) is used only to process your order and get back to you. We don't sell your information to third parties.
Contact
Questions about these terms? Get in touch here.